Offsite Coaching Program
How walnut.coach helped One97 Communications — the company behind Paytm, India's leading fintech platform — build deeper cross-functional trust, sharpen collaboration, and create a more synergistic team culture through an immersive offsite coaching experience.
- Full DayOffsite
- MultipleGames
- CrossFunctional Teams
- ICFCredentialed coaches
Fast-Growing Teams That Weren't Fully Connected
One97 came to walnut.coach with the challenge of a fast-scaling fintech organisation: diverse, high-performing teams that were working in parallel but not yet in true synergy.
Synergy Gaps in a High-Speed Organisation
Despite individual brilliance, cross-functional teams weren't fully leveraging each other. Trust was transactional. Collaboration existed but lacked depth.
Cross-Functional Silos
Teams worked across different domains without truly understanding or valuing each other's worlds. Communication was functional but not connective.
Micro Value Gaps
Individual behaviours weren't always aligned with team values at the micro-level. Small disconnects were adding up to cultural friction.
Trust Needed to be Built, Not Assumed
In a high-performance environment, trust is often presumed. The team needed a shared experience to actually build it — not just declare it.
Full-Day Offsite Experience
A carefully structured full-day offsite program combining personal connection, energizing activities, strategic games, and dedicated coaching.
- Pre-WorkIce-Breaking
- GameExperience
- CoachingSession
- Participants create personal highlight walls before arrival
- Share memorable moments and fun facts about themselves
- Break ice at a human level before formal activities
- Help people feel seen and known immediately
What made this work
Three deliberate design choices transformed a full-day offsite from activity-heavy to insight-rich.
- 1
Warming Up Before Opening Up
The Hall of Frame pre-work ensured that by the time participants arrived, they already felt a sense of familiarity. This lowered defences and made every subsequent activity richer.
- 2
Energisers That Are Actually Energising
Baba & Baby wasn't just a warm-up — it was a values exercise in disguise, practising inclusiveness and kindness before the team was ever asked to reflect on them.
- 3
Games as Diagnostic Tools
The debrief of Mavericks or Hustle surfaced how the team actually thinks, negotiates, and makes decisions — giving the coaching session that followed real, lived material to work with.
“The Hall of Frame wall was the moment I realised this wasn't a typical offsite. By the time we started the games, I already felt like I knew my colleagues better than I had in months of working alongside them.”
What changed after the programme
A full day of carefully designed experiences created shifts that went well beyond awareness. Teams left with genuine connection, trust that was earned through shared experience, and practical micro-commitments to sustain the momentum.
Cross-Functional Walls Came Down
Participants from different functions reported feeling genuinely closer to their colleagues. The shared game experiences created a common reference point that conversation kept returning to.
Trust Built Through Play
By experiencing vulnerability, laughter, and collective problem-solving together, teams built trust in hours that months of meetings hadn't achieved.
Micro Values in Practice
Moushumi's coaching session gave teams language for the small, everyday behaviours that either build or erode team culture. People left with specific micro-commitments.
Stronger Team Energy & Morale
Across the full day, participants reported a genuine uplift in energy, enthusiasm, and sense of belonging to something bigger than their immediate role.
From first call to follow-through
Every Walnut engagement follows the same five steps, run by ICF-credentialed coaches.
- 1
Discovery
Understanding the organisation's culture, challenges and people
- 2
Custom design
Tailoring content, examples and exercises to the team
- 3
Delivery
An interactive, gamified session with real-time engagement
- 4
Commitment
Each participant leaves with one action to try straight away
- 5
Follow-through
Ongoing coaching for deeper individual growth
What HR sees in the app
Ready to build a thriving team?
Your programme starts with a conversation. Book a 30-minute call, or try the 7-minute game first.