Offsite Coaching Program
How walnut.coach helped One97 Communications — the company behind Paytm, India's leading fintech platform — build deeper cross-functional trust, sharpen collaboration, and create a more synergistic team culture through an immersive offsite coaching experience.
Fast-Growing Teams That Weren't Fully Connected
One97 came to walnut.coach with the challenge of a fast-scaling fintech organisation: diverse, high-performing teams that were working in parallel but not yet in true synergy.
Synergy Gaps in a High-Speed Organisation
Despite individual brilliance, cross-functional teams weren't fully leveraging each other. Trust was transactional. Collaboration existed but lacked depth.
Cross-Functional Silos
Teams worked across different domains without truly understanding or valuing each other's worlds. Communication was functional but not connective.
Micro Value Gaps
Individual behaviours weren't always aligned with team values at the micro-level. Small disconnects were adding up to cultural friction.
Trust Needed to be Built, Not Assumed
In a high-performance environment, trust is often presumed. The team needed a shared experience to actually build it — not just declare it.
Full-Day Offsite Experience
A carefully structured full-day offsite program combining personal connection, energizing activities, strategic games, and dedicated coaching.
- Participants create personal highlight walls before arrival
- Share memorable moments and fun facts about themselves
- Break ice at a human level before formal activities
- Help people feel seen and known immediately
The Hall of Frame wall was the moment I realised this wasn't a typical offsite. By the time we started the games, I already felt like I knew my colleagues better than I had in months of working alongside them.
What Changed After the Program
A full day of carefully designed experiences created shifts that went well beyond awareness. Teams left with genuine connection, trust that was earned through shared experience, and practical micro-commitments to sustain the momentum.
Cross-Functional Walls Came Down
Participants from different functions reported feeling genuinely closer to their colleagues. The shared game experiences created a common reference point that conversation kept returning to.
Trust Built Through Play
By experiencing vulnerability, laughter, and collective problem-solving together, teams built trust in hours that months of meetings hadn't achieved.
Micro Values in Practice
Moushumi's coaching session gave teams language for the small, everyday behaviours that either build or erode team culture. People left with specific micro-commitments.
Stronger Team Energy & Morale
Across the full day, participants reported a genuine uplift in energy, enthusiasm, and sense of belonging to something bigger than their immediate role.
Ready to Build a Thriving Team?
Your coaching journey starts with a conversation. Let's design a program that makes a real difference for your people.