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Case study · Yakult

Followership in Leadership

How walnut.coach helped Yakult — the iconic Japanese health and wellness company — explore the often-overlooked power of followership, challenge passive compliance culture, and build a more engaged, critically-thinking workforce.

  • Leadership
    Workshop
  • Followership
    Framework
  • Culture
    Focus
  • ICF
    Credentialed coaches
The challenge

Leaders Who Needed Better Followers

Yakult came to walnut.coach with a nuanced leadership challenge — one that most organisations rarely name directly: the quality of their followers was limiting the quality of their leaders.

Passive Followership Was Holding the Organisation Back

Teams had skilled leaders, but followers who defaulted to compliance, agreement, and passivity. This created groupthink, reduced critical thinking, and limited the quality of decisions.

  • Groupthink Was Prevalent

    Conformist and passive followers were agreeing with group decisions without genuine critical input. The result: consensus that masked poor decision-making.

  • Followers Didn't See Their Power

    Most employees didn't realise that as followers, they had real influence, could shape leaders' views, and could even substitute for a leader when needed.

  • The Leadership-Followership Link Was Misunderstood

    The relationship between leader and follower was seen as a hierarchy, not a dynamic partnership. This needed to be reframed.

The programme

Leadership-Followership Workshop

An interactive workshop exploring what followership actually means, how it shapes leadership, and how exemplary followers create better organizations.

  • Opening
    Activity
  • Deep-Dive
    Learning
  • Leadership
    Link
What we covered
  • Four people each do something out of the box
  • Others invited to join them one by one
  • Leaders then switch groups
  • Explore what makes people follow
  • Understand different degrees of difficulty in following
Tools and methods
Live Group ActivityObservationDebrief
Our approach

What made this work

Three deliberate design choices transformed a workshop about power into a workshop about empowerment.

  1. 1

    Making It Felt Before It's Explained

    The 4-Leader activity made every participant feel the dynamics of followership in their body before a single slide was shown. This made the theory land deeply.

  2. 2

    Reframing the Follower

    The program systematically dismantled the idea that being a good follower means being passive. By the end, being an Exemplary Follower was something participants were proud to aspire to.

  3. 3

    Connecting to Real Organisational Risk

    The groupthink and passive compliance dynamics were tied directly to real business risks, making the program feel urgent and relevant — not abstract.

“I walked in thinking this was a leadership program. I walked out realising I'd been a passive follower for years — and that changing that was the most powerful leadership move I could make.”
Program Feedback — Yakult
Outcomes

What changed after the programme

Participants left with a new understanding of their role, their power, and their responsibility to the organization's decision-making quality.

  • A New Language for Teams

    Teams gained a shared vocabulary for followership types. Managers began having different conversations — actively seeking out Exemplary Followers and creating conditions for critical thinking.

  • Reduced Groupthink Risk

    Participants became more aware of conformist and passive tendencies in themselves and began to actively counteract them. Meetings got healthier and more honest.

  • Followers Who Felt Empowered

    Employees who had previously seen themselves as "just" contributors understood that their critical thinking and honest challenge was not just welcome — it was essential.

  • Stronger Team Energy & Morale

    The program gave people a new way to see their value and contribution, leading to higher engagement, better communication, and more ownership over outcomes.

How we worked

From first call to follow-through

Every Walnut engagement follows the same five steps, run by ICF-credentialed coaches.

  1. 1

    Discovery

    Understanding the organisation's culture, challenges and people

  2. 2

    Custom design

    Tailoring content, examples and exercises to the team

  3. 3

    Delivery

    An interactive, gamified session with real-time engagement

  4. 4

    Commitment

    Each participant leaves with one action to try straight away

  5. 5

    Follow-through

    Ongoing coaching for deeper individual growth

For HR

What HR sees in the app

Who was active this week, the one thing to do next, and each skill from the first check to the latest. A monthly report you can download and share.
Walnut for companies
HR Insights: the big story of the month and the monthly report

Ready to build a thriving team?

Your programme starts with a conversation. Book a 30-minute call, or try the 7-minute game first.