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Case study · Valvoline

Leading Change

How walnut.coach helped Valvoline — a global leader in automotive lubricants and services — develop leaders who could champion change, manage with empathy, and empower their teams through a comprehensive gamified learning journey spanning 3–4 months.

  • 4
    Modules
  • 6+
    Virtual Sessions
  • 3–4
    Months
  • ICF
    Credentialed coaches
The challenge

Leaders Who Needed to Lead Change, Not Just Manage It

Valvoline came to walnut.coach with a dual challenge: leaders who needed to navigate a period of significant organisational change, and managers who needed to shift from directing to empowering.

Change Was Happening Faster Than Leaders Could Adapt

Organisational transformation was underway, but leaders hadn't been equipped with the tools, frameworks, or self-awareness to champion it effectively. Resistance was building and the vision wasn't landing.

  • Leaders Couldn't Articulate the Change

    Many leaders understood the change intellectually but struggled to communicate it persuasively and with conviction to their teams.

  • Resistance Was Mismanaged

    Leaders were reacting to resistance rather than addressing the underlying emotions, assumptions, and fears driving it.

  • Managers Were Directing, Not Empowering

    In a high-performance culture, managers defaulted to telling rather than coaching. Employee ownership and initiative were being inadvertently suppressed.

The programme

Leading Change & Empowered Management

A 4-module core program over 3–4 months, plus an extended Empowered Manager track, designed to equip leaders with change frameworks and coaching mindsets for sustained transformation.

  • 4
    Core Modules
  • Kotter + EI
    + VIRSA
  • Empowered
    Manager Track
What we covered
  • Setting context and the right expectations
  • Understanding current reality through facilitator-led discussion
  • Change Management fundamentals
  • Role of a Leader in creating a powerful narrative
  • Personal Change Curve — readiness and adaptation
Tools and methods
Facilitated DiscussionSelf-AssessmentPersonal Change Curve
Our approach

What made this work

We don't deliver one-off change management workshops. Every walnut.coach program is built around three core principles that transform how leaders show up during transformation.

  1. 1

    Change Starts with the Leader

    By beginning with self-awareness work, the program ensured leaders were looking inward before looking outward. You can't lead change you haven't first accepted in yourself.

  2. 2

    Frameworks That Travel

    Kotter's model, the CCL Crisis Leadership model, and the VIRSA model gave leaders durable tools they could return to repeatedly — not just use once in a workshop.

  3. 3

    Sustained Cadence for Sustained Change

    With 8+ sessions over 3–4 months, the program matched the pace of real change rather than trying to create a shortcut. Each session built on the last.

“The Flow Game in Module 2 was the moment the whole room shifted. We stopped talking about change as something happening to us and started seeing it as something we could shape. That perspective is still with us.”
Program Feedback — Valvoline
Outcomes

What changed after the programme

Valvoline leaders emerged as genuine change champions — more self-aware, more empathetic, and equipped to lead and empower through periods of transformation.

  • Change-Ready, Change-Championing Leaders

    Leaders left the program not just resilient to change but actively enthused about leading it. The narrative they told their teams became sharper, more human, and more compelling.

  • More Self-Aware Leaders

    The self-assessment and EI modules gave leaders genuine insight into their change-readiness, their triggers, and their impact on team morale.

  • Empowered Teams

    As managers transitioned from the Empowered Manager track, direct reports noticed a visible shift — more coaching conversations, more delegated ownership, more space to grow.

  • Clearer Goals & Accountability

    The action planning in Module 4 gave every leader a tangible roadmap — not a vague aspiration — for how they'd lead their teams through the months ahead.

How we worked

From first call to follow-through

Every Walnut engagement follows the same five steps, run by ICF-credentialed coaches.

  1. 1

    Discovery

    Understanding the organisation's culture, challenges and people

  2. 2

    Custom design

    Tailoring content, examples and exercises to the team

  3. 3

    Delivery

    An interactive, gamified session with real-time engagement

  4. 4

    Commitment

    Each participant leaves with one action to try straight away

  5. 5

    Follow-through

    Ongoing coaching for deeper individual growth

For HR

What HR sees in the app

Who was active this week, the one thing to do next, and each skill from the first check to the latest. A monthly report you can download and share.
Walnut for companies
HR Insights: the big story of the month and the monthly report

Ready to build a thriving team?

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