Inclusive Leadership
How walnut.coach helped Flipkart — India's leading e-commerce platform — build more inclusive, bias-aware leaders through a 5-module coaching journey and the immersive SWAY escape-room game.
- 5Modules
- SWAYGame
- DEIFocus
- ICFCredentialed coaches
A Scale-Up That Needed Inclusive Leaders
Flipkart came to walnut.coach with a forward-thinking mandate — to build the kind of leadership that would allow their diverse, large-scale organisation to truly harness the power of inclusion.
Unconscious Bias Was Shaping Decisions
Despite good intentions, leaders were making decisions influenced by biases around gender, generation, and background — often without realising it. Inclusion was aspirational, not yet operational.
DEI Was Understood, Not Practised
Teams had conceptual awareness of diversity and inclusion but lacked practical tools to translate that into daily leadership behaviour.
Difficult Conversations Weren't Happening
Leaders avoided uncomfortable topics around inclusion. Courageous conversations — about bias, belonging, and equity — were rare.
Hiring & Team-Building Were Biased
Without training on mitigating bias in decision-making, even well-intentioned leaders were perpetuating homogeneity in their teams.
Inclusive Leadership Program
A comprehensive 5-module coaching journey with the immersive SWAY escape-room game, designed to make unconscious bias undeniable and translate awareness into lasting behavioral change.
- 5Modules
- SWAYGame
- PracticalBias Tools
- Defining inclusive leadership and its importance in modern organisations
- Real examples of inclusive leadership in action
- Understanding the business case: how inclusion drives team performance, innovation, and organisational success
What made this work
We don't run generic off-the-shelf DEI programs. Every walnut.coach program is built around three core principles that make inclusion actually stick.
- 1
Making Bias Undeniable
The SWAY game was deliberately designed to make unconscious bias impossible to intellectualise away. When you experience your own assumptions in an escape room, they become real — and changeable.
- 2
Self-Reflection as the Foundation
Before any framework was taught, the program created space for genuine, non-judgemental self-examination. Leaders can only lead inclusively when they understand themselves honestly.
- 3
From Awareness to Action
The program was structured so that every insight was followed by a practical tool. Awareness without action changes nothing — so every module ended with something participants could do immediately.
“The SWAY game was unlike anything I'd experienced in a corporate setting. I thought I understood bias. The game showed me exactly where I still had work to do — and I'm genuinely grateful for it.”
What changed after the programme
Flipkart leaders left the program with real self-awareness, practical tools, and specific commitments to building more inclusive teams.
Leaders With Real Self-Awareness
Participants left with a clear-eyed understanding of their own biases, blind spots, and default behaviours — and the tools to interrupt them before they affected their decisions.
More Courageous Conversations
Leaders became more willing to raise difficult conversations around inclusion, belonging, and equity. The program gave them both the language and the confidence to do so.
Clearer Goals for Inclusive Teams
Participants set specific goals for how they'd build more diverse and inclusive teams — with concrete steps, not vague intentions.
A Shared DEI Language
Across the organisation, leaders now had a shared vocabulary and framework for inclusion — making it easier to hold each other accountable and to celebrate progress together.
From first call to follow-through
Every Walnut engagement follows the same five steps, run by ICF-credentialed coaches.
- 1
Discovery
Understanding the organisation's culture, challenges and people
- 2
Custom design
Tailoring content, examples and exercises to the team
- 3
Delivery
An interactive, gamified session with real-time engagement
- 4
Commitment
Each participant leaves with one action to try straight away
- 5
Follow-through
Ongoing coaching for deeper individual growth
What HR sees in the app
Ready to build a thriving team?
Your programme starts with a conversation. Book a 30-minute call, or try the 7-minute game first.