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Case study · Barclays

Happy Workplace

How walnut.coach helped Barclays — one of the world's most trusted financial institutions — build a culture of passion, collaboration, and genuine workplace happiness through an immersive 3-month gamified coaching journey.

  • 6
    Unique Games
  • 6
    Coaching Sessions
  • 3
    Months
  • ICF
    Credentialed coaches
The challenge

An Engaged Bank That Needed to Reignite Its Spark

Barclays came to us with a challenge that high-performance organisations often face: teams were capable and professional, but the day-to-day experience of work had lost its energy, joy, and sense of shared purpose.

Low Workplace Passion

Despite high competence levels, employees felt disconnected from the deeper purpose of their work. The daily grind had overtaken any sense of meaning or excitement.

  • Collaboration Was Transactional

    Teams worked alongside each other but not truly with each other. Genuine collaboration, trust, and cross-team bonding were rare.

  • Wellbeing Was an Afterthought

    Employee happiness wasn't being actively cultivated. There was no structured way to build a culture where people truly thrived.

  • Remote Engagement Gap

    Sustaining meaningful connection and team energy in an online format required a different, more inventive approach.

The programme

Happy Workplace at Barclays — 3-Month Journey

A structured 3-month program of 6 coaching sessions, each anchored by immersive games that unlocked collaboration, rebuilt team bonds, and reignited the passion that makes work meaningful.

  • Month 1
    Passion & Vision
  • Month 2
    Trust & Collaboration
  • Month 3
    Sustaining Happiness
What we covered
  • Fun breakout introductions and cohort discussions on passion
  • "My Ideal Workplace" introspection exercise
  • Game: Fishy Equilibrium (Collaboration Over Competition)
  • Learning: Value of collaboration, how trust is built through persistence
  • Insight: Greatest results come from working for the group
Tools and methods
MentimeterBreakout RoomsIntrospection ActivityGame Debrief
Our approach

What made this work

We didn't just run a workshop and disappear. Barclays needed a program that would build lasting culture shift — and that's exactly what we delivered.

  1. 1

    Online-First, Connection-Always

    Every session was designed to work beautifully in an online format — using breakout rooms, live tools, and immersive games to create genuine human connection across screens.

  2. 2

    Games as the Gateway

    Each coaching session was anchored by a game experience that drew out the learning naturally, making insights feel discovered rather than delivered.

  3. 3

    3-Month Arc, Not a One-Off

    By spreading the program across 3 months with 6 sessions, teams had time to apply, reflect, and truly build new habits rather than just attend a workshop.

“What surprised us most was how a virtual experience could feel so real. By Month 3, our teams weren't just colleagues — they were people who genuinely looked out for each other.”
Program Feedback — Barclays
Outcomes

What changed after the programme

Across all cohorts at Barclays, the 3-month journey delivered tangible shifts in how teams showed up, collaborated, and experienced their work.

  • A Culture of Genuine Collaboration

    Teams moved from transactional teamwork to genuine collaboration. People actively sought each other out, shared perspectives more openly, and worked with more energy and care.

  • Renewed Passion for Work

    Employees reconnected with what makes their work meaningful. The passion discussions and introspection exercises gave people permission to care about joy at work — and to pursue it.

  • Stronger Team Bonds

    Across all cohorts, participants reported feeling more connected to their teammates. The shared game experiences became stories and memories that built lasting bonds.

  • Sustainable Happiness Practices

    The 3-month format meant teams walked away with habits, not just insights. Participants left with personal and team commitments they continued to practice long after the program ended.

How we worked

From first call to follow-through

Every Walnut engagement follows the same five steps, run by ICF-credentialed coaches.

  1. 1

    Discovery

    Understanding the organisation's culture, challenges and people

  2. 2

    Custom design

    Tailoring content, examples and exercises to the team

  3. 3

    Delivery

    An interactive, gamified session with real-time engagement

  4. 4

    Commitment

    Each participant leaves with one action to try straight away

  5. 5

    Follow-through

    Ongoing coaching for deeper individual growth

For HR

What HR sees in the app

Who was active this week, the one thing to do next, and each skill from the first check to the latest. A monthly report you can download and share.
Walnut for companies
HR Insights: the big story of the month and the monthly report

Ready to build a thriving team?

Your programme starts with a conversation. Book a 30-minute call, or try the 7-minute game first.